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Nutrivino

Free delivery in all orders

Free delivery in all orders

Free delivery in all orders

Privacy Policy

This privacy policy was last updated on 8th January 2025.

Please read the following to learn more about our privacy policy.

This privacy policy explains how “Nutrivino” collect, process and secure your personal data as well as explaining the various rights you have.

At Nutrivino, we take the privacy and security of personal data very seriously. We want to ensure you are fully informed about your rights and how we will use your personal data. We will also detail which legal basis allows us to use the personal data that we have collected.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We may review and update this Policy from time to time in order to ensure that it properly reflects our use of your personal data so please check regularly for any updates. The date this Policy was last updated can be found at the top of this page. We may also advise you of any amendments to this Policy by email. If you have any further questions after reading this Policy then please get in contact with us by email at [email protected].

1. When do we collect your data?

We can collect and process personal data when:

  • you visit our website and fill in any of the available enquiry forms;
  • you engage with our services and submit contractual documents;
  • you engage with us on social media;
  • you contact us by email with queries, complaints, etc.;
  • you create an online account with us;
  • you give a third party permission to share personal data with us that they hold about you;
  • we collect information from publicly available sources, such as companies house;
  • information has been made public as a matter of law.

2. What personal data do we collect?

It is important that you understand what personal data we collect about you. We collect the following:

  • contact information (such as email address, telephone number and both personal and correspondence addresses);
  • details of your visits to our website gathered through the use of cookies in your web browser (should you consent to this);
  • details of conversations, requests for information and documents supplied to us during the course of discussions;
  • payment card information. This is not stored on our systems and is used at the point of payment only.

3. How do we use your personal data?

Administration and the provision of services

  • We will use your personal data to process any enquiries submitted via our website, on social media, by email, or over the telephone.
  • We will process your personal data for day to day business operations, such as processing your orders.
  • We use your personal data to enable us to contact you, respond to any queries, complaints or comments that you have and to make sure that these are appropriately dealt with.

Marketing

  • We will use your contact information to send you marketing where you have signed up to receive marketing from us or where we are able to lawfully market to you without requiring your express consent.
  • For instance, we will send you marketing to: (1) Update you on special offers or (2) Update you on new Nutrivino products.
  • You can opt out of receiving marketing at any time by either following the instructions to unsubscribe in any of our marketing communications. It may take up to 7 days for your change in preference to take effect.
  • If you wish to contact us to unsubscribe from receiving communications from us, please email: [email protected].
  • If you opt out of marketing, we will still need to send you service-related communications. We will retain your contact information in a suppression list to ensure we do not send you marketing communications again.

Security

We may process your personal data to protect our business and any online account you hold from fraud. We may also monitor your web browsing history (through the use of cookies) to check for any website problems. We do this to protect the integrity of our websites and your online account.

4. What is our legal basis for using your personal data?

Current data protection law states that there are a number of legal reasons why a company might collect and process personal data. Nutrivino has undertaken a full review of its policies and procedures to determine the most relevant legal basis and this information is available to you on request.

5. When do we share your personal data with third parties?

Subject to the details set out below, we will not pass on your personal data to any third party without your consent.

We do not transfer your personal data outside of the EEA.

We may need to share personal data with third parties in the following circumstances:

  • where we are legally required to disclose the personal data to tax authorities and law enforcement agencies;
  • where we need to disclose the personal data for legal proceedings or advice;
  • where disclosure is required to protect our interests or someone else’s interests;
  • where disclosure is necessary to protect your vital interests;
  • to any prospective purchaser of our business assets or organization.

6. How is your personal data protected?

Nutrivino takes the security of personal data very seriously and conducts regular reviews to ensure adequate protection. We have implemented:

  • password protected online business systems with SSL encryption technology;
  • fully trained employees in data protection;
  • role-based access controls to personal data;
  • servers protected with the latest firewalls and virus protection software.

7. How long do we keep your personal data?

As a general rule, we keep your personal data for a maximum period of three years from the point at which it is collected or obtained by us. However, where we have statutory obligations to keep personal data for a longer period or where we may need your personal data for a longer period in case of a legal claim, then the retention period may be longer.

8. Your Rights

You have several rights regarding your personal data. You can:

  • Opt out from receiving marketing
  • Access your personal data
  • Request information about our data processing
  • Request rectification of inaccurate data
  • Request erasure of your personal data
  • Request restriction of processing
  • Exercise data portability rights
  • Object to our use of your personal data

To exercise any of these rights, please contact us at [email protected].

9. Complaints and Queries

We take complaints about personal data very seriously. If you have any complaints or queries, please contact us using the details below. You can also contact the Information Commissioner’s Office (ICO) to make a complaint directly at www.ico.org.uk.We take complaints about personal data very seriously. If you have any complaints or queries, please contact us using the details below. You can also contact the Information Commissioner’s Office (ICO) to make a complaint directly at www.ico.org.uk.

10. Contact Details

If you have any questions about our Privacy Policy, please contact us at:
Email: [email protected]
Website: www.nutrivino.com